1. We ship both domestically within Malaysia and internationally.
2. Please allow 1-3 working days to get your order ready while the courier companies requires another 1-3 working days for delivery within Malaysia. The time needed for custom orders will vary, thus you will be advised accordingly when order is placed.
3. Shipping rates will be calculated and displayed on the checkout page before you complete your order.
4. Here's a list of our preferred shipping providers: Pgeon, J&T, DHL Express, DHL eCommerce, FedEx. If you have other preferences, do let us know.
5. You will receive a unique tracking number via email once the order is shipped.
6. Mabel Story will not be liable for any lost of product during the shipping process as it is beyond the company's control. If you do receive goods damaged during shipping, please refer to our returns, refunds & exchanges policy.
Your understanding is much appreciated.